Intellectual Propertly

    By ordering from us, you agree you’ve read and accepted these terms, which comprise the following:

    • The buying online terms
    • If you’re purchasing a Pay monthly product and/or service,
    • If you’re purchasing as a business customer  kindly contact us

    Some products or services may be subject to additional terms or provided by third parties. We recommend you read such terms before proceeding with your order.

    Termination

    Will depend on Buying and selling terms agreed when met.

    Changes To This Agreement

    We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

    • These Terms & Conditions govern all purchases made at TCL Shop Kenya, located at Sn.505, Cookie House 5th Floor Accra Road, Nairobi, Kenya..
    • By shopping with us, you agree to these terms as outlined below.

    Products & Availability

    • We strive to keep our catalog updated with accurate product details, specifications, and pricing.
    • Availability may vary, and TCL Shop Kenya reserves the right to update or discontinue products without prior notice.

    Pricing & Billing

    • All prices are listed in Kenyan Shillings (KSh) and include applicable taxes unless stated otherwise.
    • A flat shipping fee of KSh 500 applies to all orders delivered within Kenya.
    • Orders are confirmed only after payment is received, and invoices are issued for every purchase.

    Shipping & Delivery

    • Standard delivery is within 3 business days across Kenya.
    • Customers will be notified of any delays due to unforeseen circumstances.
    • Risk of loss passes to the customer once the product is delivered.

    Returns & Refunds

    • Products may be returned or exchanged if they are defective, damaged, or incorrect upon delivery.
    • Refunds are processed within 5–7 business days after approval.
    • Items must be returned in their original condition and packaging.

    Warranty & After‑Sales Support

    • Many products come with manufacturer warranties. Customers are advised to retain invoices for warranty claims.
    • TCL Shop Kenya provides guidance and support for warranty and product usage.

    Customer Responsibilities

    • Customers must provide accurate delivery details and ensure availability to receive their orders.
    • Misuse of products or failure to follow manufacturer instructions voids warranty and return eligibility.

    Limitation of Liability

    • TCL Shop Kenya is not liable for indirect losses, including loss of data, income, or business opportunities, arising from product use.
    • Liability is limited to the value of the purchased product.

    Privacy

    • Customer information is handled with confidentiality and used only for order processing and support.
    • We do not share personal data with third parties without consent.

    Amendments

    • TCL Shop Kenya Kenya reserves the right to update these Terms & Conditions at any time.
    • Changes will be posted on our official platforms and apply to future transactions.