Questions & Answers
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CONTACT INFORMATION
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Shipping Information
How long does delivery take?
All orders are delivered within 3 business days anywhere in Kenya once payment is confirmed.
What happens if my delivery is delayed?
While we aim to deliver within 3 days, unforeseen circumstances may cause slight delays. In such cases, we will notify you promptly.
Are there any hidden charges?
No. The only shipping fee is the flat KSh 500, clearly added at checkout. There are no extra or surprise costs.
About TCL Shop Kenya
Is TCL Shop Kenya an authorized dealership?
Yes. TCL Shop Kenya is an authorized TCL dealership store, meaning all products are genuine, sourced directly from TCL, and backed by official support.
Where is TCL Shop Kenya located?
At Cookie House, 5th Floor, Store Number 505, along Accra Road in Nairobi, Kenya.
How can I place an order?
Call or WhatsApp TCL Shop Kenya directly at +254 757 320 556.
What is TCL Shop Kenya’s mission?
To inspire and empower people to pursue greatness in their lives through innovative technology.
To provide products that bring joy, solve everyday problems, and promote safety and health.